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Terms of Service

Last updated: January 1, 2026

1. Agreement To Our Legal Terms

Welcome to Organised By Lucy, operated by Organised By Lucy Ltd (“Company,” “we,” “us,” or “our”). We are a company registered in the United Kingdom at 124 City Road, London, EC1V 2NX, with VAT number 443536104.

These terms govern your access and use of the services provided through our website organisedbylucy.com (the “Site”) and any related products or services (collectively, the “Services”). By accessing or using the Services, you agree to comply with these terms (the “Legal Terms”).

If you do not agree with all of these Legal Terms, you are prohibited from using the Services and must discontinue use immediately.

You may contact us at admin@organisedbylucy.com or by mail at the above address.

We may update these Legal Terms from time to time. If changes are made, we will notify you via email or post a notice on our Site. Continuing to use the Services after changes become effective indicates your acceptance of the modified terms.

Users under 18: If you are under the legal age of majority, you must have a parent or guardian review and agree to these Legal Terms before using the Services.

Where there is any inconsistency between terms applicable to Digital Products and Physical Services, the terms specific to the relevant service type shall prevail.

We recommend that you print a copy of these Legal Terms for your records.

2. Digital Products and Online Services

The Services provided are for personal, non-commercial use only. Access to and use of the Services may be restricted in certain countries or jurisdictions where such use is prohibited by local laws. If you access the Services from outside the United Kingdom, you are responsible for compliance with applicable local laws.

The Services are not designed to comply with industry-specific regulations (e.g., HIPAA or FISMA). If your interactions would subject you to such regulations, you may not use the Services.

In-person home organising and other physical services are governed by the additional terms set out in Section 3 (Physical Services).

3. Physical Services (In-Person Organising Services)

These terms apply specifically to in-person home organising and related physical services provided by Organised By Lucy. Where applicable, these terms are in addition to the general Terms of Service.

3.1 Scope of Physical Services

Organised By Lucy provides professional in-person home organising services, which may include but are not limited to:

  • Decluttering, sorting, and organising
  • Packing and unpacking
  • Recommending and implementing organisational systems
  • Storage sourcing and procurement
  • Bespoke furniture and storage design services

3.2 Client Responsibilities

The Client agrees to:

  • Provide access to the property at agreed times
  • Clearly communicate organisational goals and expectations
  • Ensure all items to be organised are safe and legal
  • Ensure the working environment is safe and free from hazards
  • Remove or secure any items of significant value prior to the commencement of services
  • Keep pets and children away from the working area if requested to do so

3.3 Deposits, Fees and Payment (Physical Services)

  • A non-refundable deposit of £250 per day is required at the point of booking to secure dates.
  • Fees are charged in accordance with the agreed quotation.
  • Additional time required on the day may be charged at the applicable hourly rate.
  • Weekend and bank holiday rates may apply.
  • Storage materials sourced on behalf of the Client will be itemised and charged at cost.
  • Travel time beyond the first 30 minutes, as well as congestion, ULEZ, and parking charges, may be charged.
  • Payment of the final invoice is due upon completion of services unless otherwise agreed in writing.

3.4 Changes, Cancellations and Rescheduling

  • Cancellations or requests to reschedule must be communicated as early as possible.
  • Cancellations made within 48 hours of the scheduled service may result in the loss of the deposit.
  • Rescheduling is subject to availability and may affect the deposit paid.

3.5 Confidentiality and Data Protection

Organised By Lucy will treat all personal and sensitive information disclosed during the provision of Physical Services as confidential. Non-disclosure agreements can be provided upon request. Personal data will be handled in accordance with the company’s GDPR and Privacy Policy.

3.6 Photography and Marketing Consent

  • Organised By Lucy may take photographs of organised spaces for marketing and promotional purposes.
  • Images will be non-identifiable and will not include faces, personal documents, or other identifying features.
  • Clients may withdraw consent for the use of images by notifying Organised By Lucy in writing.

3.7 Liability and Risk Acknowledgement

  • Organised By Lucy shall not be liable for damage to property or belongings unless caused by proven gross negligence.
  • Clients are responsible for identifying and removing items of significant value from the working area.
  • Clients acknowledge that Physical Services may involve physical activity and accept responsibility for any associated risks.

3.8 Termination (Physical Services)

Either party may terminate Physical Services with written notice where the other party materially breaches these terms. Where services have already commenced, financial charges may apply in accordance with the agreed booking and deposit terms.

4. Intellectual Property Rights

Our Ownership of Content:
We are the owner or authorised licensee of all intellectual property rights in the Services, including content such as website design, graphics, videos, text, audio, and downloadable materials (“Content”), as well as any associated trademarks, service marks, and logos (“Marks”). All such materials are protected under copyright and trademark laws.

Your Limited License:
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services and download or print a copy of any accessible Content for your personal, non-commercial use only. You may not use, reproduce, distribute, or exploit any of the Services, Content, or Marks for commercial purposes without prior written permission from us.

If you would like to use any of the Services or Content beyond what is permitted, please contact us at admin@organisedbylucy.com.

Consequences of Breach:
Any unauthorized use of the Services, Content, or Marks constitutes a material breach of these Legal Terms and will result in the immediate termination of your right to use the Services.

5. User Representations

By using the Services, you represent and warrant that:

  • All registration information you submit is accurate and up to date.
  • You will maintain the accuracy of such information.
  • You have the legal capacity to agree to these terms.
  • You are at least 13 years old, and if under 18, you have obtained parental permission.
  • You will not use the Services for any illegal purposes.
  • Your use of the Services will comply with all applicable laws.
  • If any information you provide is inaccurate or incomplete, we reserve the right to suspend or terminate your account.

6. User Registration

You may be required to register for an account to access certain parts of the Services. You agree to keep your password confidential and be responsible for any activity on your account. We reserve the right to change or reclaim usernames if deemed inappropriate.

7. Purchases And Payment

Unless otherwise stated, this section applies to Digital Products and Online Services only.

We accept the following forms of online payment:

  • Visa
  • Mastercard
  • American Express

By making a purchase, you agree to provide complete and accurate payment and account information. You are responsible for ensuring that all payment details (including credit card expiration dates) are kept up to date.

All prices are listed in GBP (£), and international customers may be subject to currency conversion fees. We reserve the right to change prices at any time, and sales tax may be applied as required by law.

In the event of errors in pricing or payment, we reserve the right to correct these, even after payment has been requested or received.

8. Refunds Policy

Unless otherwise stated, this section applies to Digital Products and Online Services only.

Due to the digital nature of our courses and the immediate access provided to its intellectual content upon purchase, we do not offer refunds under any circumstances.

We encourage you to consider your purchase carefully and to contact us in advance with any questions you may have. For enquiries, please email us at admin@organisedbylucy.com.

9. Prohibited Activities

You may only access and use the Services for purposes consistent with what they are intended for. Any use of the Services for commercial endeavours, except those explicitly authorised or approved by us, is prohibited.

By using the Services, you agree not to engage in the following prohibited activities:

  • Systematically retrieve data or content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without our prior written permission.
  • Trick, defraud, or mislead us or other users, especially in any attempt to obtain sensitive account information such as user passwords.
  • Circumvent, disable, or interfere with any security-related features of the Services, including features that prevent or restrict the use or copying of any Content, or that enforce limitations on how the Services or content can be used.
  • Disparage, tarnish, or otherwise harm, in our opinion, us or the Services.
  • Use any information obtained from the Services to harass, abuse, or harm another person.
  • Misuse our support services or submit false reports of abuse or misconduct.
  • Use the Services in any manner inconsistent with applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other malicious code, including excessive use of capital letters and spamming (i.e., repetitive posting), that interferes with any other party’s uninterrupted use and enjoyment of the Services, or that alters, disrupts, or interferes with the features, functions, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person, or use the username of another user.
  • Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism, such as clear graphics interchange formats (GIFs), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms”).
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents providing any part of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to decipher any of the software making up any part of the Services, except as permitted by applicable law.
  • Use or launch any unauthorized automated system, including but not limited to spiders, robots, cheat utilities, scrapers, or offline readers that access the Services.
  • Use a purchasing agent to make purchases on the Services.
  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users for sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Use the Services as part of any effort to compete with us or use the Services or any Content for any revenue-generating endeavour or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.
  • Sell or otherwise transfer your profile.

10. User Generated Contributions

The Services do not allow users to submit or post content. However, we may provide you with opportunities to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, such as text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information (collectively, “Contributions”).

Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you submit may be treated in accordance with our Privacy Policy.

By submitting any Contributions, you represent and warrant that:

  • The creation, distribution, transmission, public display, or performance, as well as accessing, downloading, or copying of your Contributions, does not and will not infringe the proprietary rights of any third party, including but not limited to copyright, patent, trademark, trade secret, or moral rights.
  • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
  • You have written consent, release, or permission from each identifiable person in your Contributions to use their name or likeness in a manner contemplated by the Services and these Legal Terms.
  • Your Contributions are not false, inaccurate, or misleading.
  • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
  • Your Contributions do not advocate harassment or threaten harm against another person or group.
  • Your Contributions do not violate any applicable law, regulation, or rule.
  • Your Contributions do not violate the privacy or publicity rights of any third party.
  • Your Contributions do not violate any applicable law related to child pornography or otherwise intended to protect minors.
  • Your Contributions do not include any offensive comments related to race, national origin, gender, sexual orientation, or physical disability.
  • Your Contributions do not violate or link to material that violates any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing may result in suspension or termination of your rights to use the Services.

11. Contribution License

By submitting any Contributions, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, and sublicensable license to host, use, reproduce, modify, create derivative works of, publicly display, perform, distribute, and otherwise exploit your Contributions for any purpose, including for promoting the Services.

You retain full ownership of your Contributions, including any intellectual property rights associated with them. We do not assert any ownership over your Contributions. However, by submitting Contributions, you agree that we can use and share such Contributions without compensation to you.

You are solely responsible for your Contributions, and you agree to exonerate us from any and all responsibility and refrain from any legal action regarding your Contributions.

12. Services Management

We reserve the right, but are not obligated, to:

  1. Monitor the Services for violations of these Legal Terms.
  2. Take legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting such individuals to law enforcement authorities.
  3. Refuse, restrict access to, limit the availability of, or disable any of your Contributions, in whole or in part, at our sole discretion and without notice.
  4. Remove or disable any content or files from the Services that are excessive in size or place an undue burden on our systems, as determined by us in our sole discretion and without liability.
  5. Otherwise manage the Services to protect our rights and property and to ensure the proper functioning of the Services.

13. Privacy Policy

We prioritise data privacy and security. Please review our Privacy Policy, which is incorporated into these Legal Terms. By using the Services, you agree to be bound by our Privacy Policy.

The Services are hosted in the United Kingdom. If you access the Services from any region with laws governing personal data collection, use, or disclosure that differ from UK laws, your continued use of the Services constitutes your express consent to transfer your data to and have it processed in the United Kingdom.

Furthermore, we do not knowingly collect or solicit information from children or market to them. In compliance with the U.S. Children’s Online Privacy Protection Act (COPPA), if we discover that personal information has been provided by a child under the age of 13 without parental consent, we will promptly delete that information from our systems.

14. Term and Termination

Unless otherwise stated, this section applies to Digital Products and Online Services only.

These Legal Terms remain effective as long as you use the Services. We reserve the right, at our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason, including, but not limited to, violations of these Legal Terms, applicable laws, or regulations.

We may terminate your use or participation in the Services, or delete your account and any content or information you have posted, without prior warning.

If your account is terminated or suspended for any reason, you are prohibited from registering a new account, whether under your name, a false name, or the name of a third party. We also reserve the right to take appropriate legal action, including pursuing civil, criminal, or injunctive relief.

15. Modifications and Interruptions

We reserve the right to modify, suspend, or remove any part of the Services at any time, for any reason, and without prior notice. While we strive to maintain accurate and up-to-date information on the Services, we have no obligation to update any content.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee that the Services will be available at all times. We may experience hardware or software issues, or need to perform maintenance that results in interruptions or errors. We are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services during these interruptions.

Nothing in these Legal Terms obligates us to maintain or update the Services.

16. Governing Law

These Legal Terms are governed by and construed in accordance with the laws of the United Kingdom. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

If you are an EU consumer, you are entitled to the protection provided by the mandatory provisions of the laws in your country of residence. Both you and Organised By Lucy Ltd agree to submit to the non-exclusive jurisdiction of the courts in the United Kingdom or, if applicable, the EU country in which you reside, for resolving any disputes.

17. Dispute Resolution

Informal Negotiations

To expedite resolution and reduce the cost of any dispute, claim, or controversy (collectively, “Disputes”), both you and we agree to first attempt to resolve any Dispute informally for at least 30 days before initiating arbitration. Informal negotiations begin upon written notice from one Party to the other.

Binding Arbitration

If a Dispute cannot be resolved through informal negotiations, it shall be settled by binding arbitration. One arbitrator will be selected in accordance with the rules of the European Court of Arbitration under the European Centre of Arbitration. The arbitration will take place in London, United Kingdom, and the language of the proceedings will be English. The substantive laws of the United Kingdom will apply.

Restrictions

The arbitration will be limited to the individual Dispute between the Parties. To the fullest extent permitted by law:

  • No arbitration shall be joined with any other proceeding.
  • There is no right for any Dispute to be arbitrated on a class-action basis or to use class action procedures.
  • There is no right for any Dispute to be brought in a purported representative capacity on behalf of the general public or other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following types of Disputes are not subject to the informal negotiation or arbitration provisions:

  1. Disputes seeking to enforce or protect intellectual property rights.
  2. Disputes relating to allegations of theft, piracy, invasion of privacy, or unauthorized use.
  3. Claims for injunctive relief.

If any part of this arbitration provision is found to be illegal or unenforceable, the remaining provisions will still apply. Any Dispute not subject to arbitration shall be resolved in a court of competent jurisdiction, as specified above.

18. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including those related to descriptions, pricing, availability, and other details. We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information on the Services at any time, without prior notice.

19. Disclaimer

The Services are provided on an “as-is” and “as-available” basis. You agree that your use of the Services is at your own risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties or representations regarding the accuracy or completeness of the content on the Services or any linked websites or mobile applications. We assume no liability for:

  1. Errors, mistakes, or inaccuracies in the content or materials.
  2. Personal injury or property damage resulting from your use of the Services.
  3. Unauthorized access to or use of our servers and any personal or financial information stored on them.
  4. Interruptions or cessation of transmission to or from the Services.
  5. Bugs, viruses, Trojan horses, or other harmful components that may be transmitted via the Services by third parties.
  6. Errors or omissions in content or any loss or damage incurred as a result of using any content posted, transmitted, or otherwise made available through the Services.

We do not endorse or assume responsibility for any third-party product or service advertised or offered through the Services, any linked website, or any banner or other advertising. Any transaction between you and third-party providers of products or services should be conducted with caution and at your discretion.

20. Limitations of Liability

Unless otherwise stated, this section applies to Digital Products and Online Services only.

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages.

Notwithstanding anything to the contrary, our liability to you for any cause, regardless of the form of action, will always be limited to the amount you have paid to us, if any. Certain U.S. state and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

21. Indemnification

You agree to indemnify, defend, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party due to or arising out of:

  1. Your use of the Services.
  2. Your breach of these Legal Terms.
  3. Your violation of any third-party rights, including intellectual property rights.
  4. Any harmful act toward another user of the Services with whom you connected via the Services.

We reserve the right, at your expense, to assume exclusive defence and control of any matter for which you are required to indemnify us. You agree to cooperate with us in our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding.

22. User Data

We maintain certain data that you transmit to the Services for the purpose of managing the Services’ performance. We also collect data regarding your use of the Services. While we conduct routine backups of data, you are solely responsible for the data you transmit or that relates to any activity performed while using the Services.

We shall not be liable to you for any loss or corruption of such data, and you waive any right to action against us arising from such loss or corruption.

23. Electronic Communications, Transactions, and Signatures

By visiting the Services, sending emails to us, or completing online forms, you engage in electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

You hereby agree to the use of electronic signatures, contracts, orders, and other records, as well as the electronic delivery of notices, policies, and records of transactions initiated or completed by us or through the Services. You waive any rights under statutes or other laws in any jurisdiction requiring original signatures, non-electronic records, or methods of payment other than electronic means.

24. California Users and Residents

If any complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210 or (916) 445-1254.

25. Miscellaneous

These Legal Terms, along with any policies or operating rules posted by us on the Services, constitute the entire agreement and understanding between you and us. Our failure to enforce any provision of these Legal Terms shall not be deemed a waiver of such provision.

We may assign our rights and obligations to others at any time. We will not be liable for any loss or delay caused by circumstances beyond our reasonable control.

If any part of these Legal Terms is found to be unlawful or unenforceable, that part shall be severed, and the remaining provisions will remain valid and enforceable. These Legal Terms do not create any partnership, employment, or agency relationship between you and us.

You agree that these Legal Terms will not be construed against us for having drafted them. You waive any defences based on the electronic form of these Legal Terms and the absence of physical signatures.

26. Contact Us

To resolve a complaint or request further information regarding the Services, please contact us at:

Organised By Lucy Ltd
124 City Road
London, EC1V 2NX
United Kingdom

Email: admin@organisedbylucy.com

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